Tag Archives: customer relationship

Disagree with Your Customers but Politely

Have you come across those heated email exchanges between customer stakeholders (manager, architect, tech lead, senior engineer etc) and stakeholders from your team including developers, tech lead, managers or architect? If you have worked in IT services company whose primary business is to work on development, support and migration of one or more applications in different technologies, instances like these are more likely to appear. If you want to act as an equal partner and contribute to maximum in overall growth of your customer’s business, you are surely expected to contribute much more than just do what is asked to be done. In that regard, you may be expected to …

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