Contact Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a listed site? We'd like to hear from you. This page covers the ways to reach the vitalflux.com team and what to expect once you do.

How to reach us

The quickest way to contact us is by email at [email protected]. We read every message and aim to reply within a couple of business days, though volume can occasionally push that out a little longer. Please include as much detail as you can — the casino name, the page you're referring to, or screenshots where relevant — so we can look into it properly rather than going back and forth.

What we can actually help with

We're an independent comparison and review site, not a casino operator, so there are limits to what we can resolve directly. Here's a general guide to what to expect:

• Review accuracy: if you think a rating, bonus term, or fact on one of our pages is outdated or wrong, tell us — we rely on reader input to keep pages current, and we'll verify and correct anything that's changed.
• Site suggestions: if you think a crypto casino belongs on our radar, we're happy to take a look, though inclusion depends on our own research and standards, not a submission alone.
• Account, deposit or withdrawal disputes: we don't hold player funds or manage accounts, so issues with a specific deposit, bonus credit, or withdrawal need to go to that casino's own support team first, and their licensing body afterwards if unresolved.
• Technical issues with this site: broken links, display problems, or anything not loading correctly — send details and we'll pass it along to get fixed.

Before you contact a listed casino

If your query is really about a specific operator — a delayed payout, a KYC request you weren't expecting, or a bonus that didn't apply as described — start with that casino's own support channel, since they hold the account and the funds. Keep records of your communication in case you need to escalate to the licensing authority named on their site (commonly Curaçao or Anjouan for the offshore operators covered here). Remember that offshore crypto casinos aren't regulated by any US authority, so the consumer protections available differ from a state-licensed operator, and self-exclusion or dispute-resolution tools may be more limited.

A note on responsible gambling

If you or someone you know is struggling with gambling, free confidential support is available around the clock through the National Problem Gambling Helpline at 1-800-GAMBLER. Our Responsible Gambling page has more on the tools and support options worth knowing about, including the fact that offshore sites may not offer the same self-exclusion or protection tools as state-regulated operators. All content on this site is intended for readers of legal gambling age in their jurisdiction — 18+ or 21+ depending on the site and state — and nothing here is aimed at anyone under that age.

Legal and editorial questions

For anything relating to how we operate, our editorial approach, or the terms governing use of this site, our About Us page and Terms and Conditions page cover that in detail. General queries about US legal status for crypto gambling, tax treatment of winnings, or state-by-state rules are addressed across our review pages, but for anything specific to your situation, a licensed attorney or tax professional is the right source — we can point you toward information, not give personal legal or tax advice.